Capability 08
Managed Services & Support
We operate, monitor and continuously improve the systems we build, as well as the ones you already run, under clear service levels.
Includes
- Application support
- 24/7 monitoring
- Maintenance & updates
- Performance optimization
- Continuous enhancement
- Service reporting
Overview
Keep critical systems running, secure and improving.
Go-live is the beginning of a system’s life, not the end of a project. Our managed services keep business-critical applications secure, available and up to date, so your internal teams can focus on what comes next.
We work under agreed service levels, with proactive monitoring, a defined incident process and regular reporting. Continuous improvement is part of the service: performance tuning, security updates and enhancements are planned rather than postponed.
What we deliver
Scope of the service
Each engagement is tailored, but these are the building blocks we most often deliver.
- 01
Application support
Incident handling and problem resolution under agreed service levels.
- 02
24/7 monitoring
Proactive monitoring of availability, performance and security events.
- 03
Maintenance & updates
Security patches and framework upgrades on a planned schedule.
- 04
Performance optimization
Continuous tuning of applications, databases and infrastructure.
- 05
Continuous enhancement
A steady flow of improvements, prioritized with your stakeholders.
- 06
Service reporting
Regular reports on incidents, availability and work delivered.
Outcomes
What changes for your organization
- Predictable availability for critical systems
- Faster incident resolution
- Systems that stay secure and current
- One accountable partner for operations
Technologies & practices
- Service level agreements
- Incident management
- 24/7 monitoring
- Patch management
- Release management
We select technology for the long term: proven, well-supported and a good fit for your existing landscape and team.
How we work
A delivery model built for accountability
Every engagement follows the same disciplined path, so you always know what is being built, why, and what comes next.
STAGE 01
Discover
We work with your stakeholders to understand goals, processes, constraints and risks, and we assess the systems you already run.
STAGE 02
Architect
We define the solution architecture, security model and delivery roadmap, with clear scope, milestones and budget.
STAGE 03
Build
Cross-functional teams deliver in short iterations, with automated testing, code review and transparent progress reporting.
STAGE 04
Operate & evolve
We deploy, monitor and support your systems under agreed service levels, and keep improving them as your business changes.
Related services
Often combined with
Have a complex system in mind? Let’s engineer it together.
Tell us about your goals and challenges. Our team will get back to you to discuss how we can help.